Bill and account collectors locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Their duties include receiving payment and posting amount to customer's account, preparing statements to credit department if a customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Account and bill collectors act as brokers between a creditor and a debtor, negotiating repayment plans with debtors.
Bill collectors use computers to monitor overdue accounts, notify customers of delinquent collecting accounts, arrange for debt repayment or establish repayment schedules, advise customers for debt repayment strategies, and persuade customers to pay amounts due on credit accounts.
Bill collection jobs require bill collectors to record information about the financial status of customers and the status of collection efforts, answer customer questions regarding problems with their accounts, negotiate credit extensions when necessary, and trace delinquent customers to new addresses.
Bill collection jobs require a high school diploma with previous work-related skills, knowledge and experience for a seven-figure bill collector salary. Employees may undergo some on-the-job training, working under the supervision of senior experienced workers. Skills required for this job include persuasion, social perceptiveness, negotiating, service orientation, time management, critical thinking, judgement and decision making, and communication.
Bill collection jobs require knowledge of mathematics, economics and accounting, computers and electronics, administration and management, and law and government.
To become a successful bill collector is required to be honest, dependable, cooperative and one who pays attention to detail.
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