Chatbot and Human Facilitator
Qualifications
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
- BCA Bachelor of Computer Application
- B.Tech Computer Science and Engineering
- MCA Master of Computer Application
- PG Diploma Web Designing
- Diploma Computer Application
Tasks
- Improve employee productivity and satisfaction by using state-of-the art chatbot technologies to reduce time and effort required for HR managers.
- Streamline handoffs to a live HR specialist when the chatbot can’t resolve a question or when sentiment analytics determine human intervention is needed, based on tone, word selection, etc.
- Develop and launch pilots for specific simple HR use cases (e.g., illnesses, life events, scheduling, etc.), gradually moving to full-scale deployment by tackling more complex use cases (e.g., job transfer workflows).
- Work with software developers to build next-generation HR chatbots that both augment voice controls and seamlessly
- Create a superior user experience working in tandem with voice UX designers, accounting for accents, colloquialisms and differing languages to accurately triage requests, and also instantiate the company’s culture and dialog nuances.
- Design conversational chatbots using state of the art technology.
- Collaborate with the senior team (System Architect and Senior Programmer) on application architecture design and decision-making
- Clean/analyse data coming from bot conversation.
- Define recurring questions that can be handled automatically/defined by the client.
- Improve dialog flow to handle those recurring questions/develop new actions.
Progression Routes
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