Computer, Automated Teller, and Office Machine Repairers
Computer, automated teller, and office machine repairers repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
Office technicians confer with customers or users to assess problems, reassemble equipment after repair, disassemble equipment to inspect for deficiencies, train customers in the use of products and adjust equipment to ensure optimal performance.
Most automated teller machine servicer positions require a graduation degree with a strong emphasis on electronics. Most employers require this educational background as they feel it best prepares automatic teller machine servicers for this important role.
The salary for a job in a computer office is based heavily on experience, employer, and geographical location. If one is working as a part of a larger company, they earn standard benefits such as paid vacation, sick days and medical coverage. However, benefits can vary depending on the employer and the nature of the job.
To succeed in a computer office, an office technician has to possess certain soft skills of communication (written and verbal), prioritization and problem-solving, organization and planning, research and analysis, attention to detail, customer service, phone etiquette and discretion. The hard skills required are data entry, verbal communication, answering phones, billing administration and scheduling.
Qualifications
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
- ITI Course Mechanic Consumer Electronics
- ITI Course Electrical Domestic Appliances
Tasks
- Converse with customers to determine details of equipment problems.
- Reassemble machines after making repairs or replacing parts.
- Travel to customers' stores or offices to service machines or to provide emergency repair service.
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
- Advise customers concerning equipment operation, maintenance, or programming.
- Test new systems to ensure that they are in working order.
- Assemble machines according to specifications, using hand or power tools and measuring devices.
- Operate machines to test functioning of parts or mechanisms.
- Maintain records of equipment maintenance work or repairs.
- Install and configure new equipment, including operating software or peripheral equipment.
Progression Routes
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