Correspondence Clerks
Correspondence clerk jobs duties include composing letters or electronic correspondence in reply to requests for merchandise, damaging claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services.
Correspondence Clerks maintain files and control the records to show correspondence activities. Correspondence clerk jobs include preparing documents, correspondence such as damage claims, credit, billing injuries, composing letters in reply to correspondence concerning items such as item requests, credit information requests.
Their daily tasks consist of explaining rules, regulations, policies, packing the objects for shipping, preparing business correspondence, maintaining operational records, compiling data and information for work access. The candidate must have good knowledge of administrative, customer and personal service, mathematics with a good command in English.
The correspondent job description is a combination of physical, mental, and technical skills. One must be proficient in using the softwares like Data entry, Power Point, Excel, Microsoft Outlook. The applicant must have the ability to read and understand the information, communicate the information and ideas to others, see the details closely, and work with computer systems.
However, to become a successful correspondence clerk, one has to qualify High School Diploma or its equivalent with previous work experience in the respective field. Some of the career opportunities in correspondence clerk jobs are - Chargeback Specialist, Correspondence Representative, Technical Clerk, Dispute Specialist etc.
Qualifications
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
- ITI Course Office Assistant
- NSQF Level 3 Office Assistant
- Bachelor's Any Subject
Tasks
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Present clear and concise explanations of governing rules and regulations.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Type acknowledgment letters to persons sending correspondence.
- Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
- Maintain files and control records to show correspondence activities.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Complete form letters in response to requests or problems identified by correspondence.
- Route correspondence to other departments for reply.
Progression Routes
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