Counter and Rental Clerks
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
What is a counter clerk? Many of them get confused while choosing a career in this field. They are also called Rental Agent, Rental Sales Representative. They are responsible for selling goods or services at a business.
Counter clerk job description includes activities such as checking and scanning customer items, answering the queries of the customers, handling warranty information, and providing receipts. In short, it is a customer service position that is responsible for the day to day management of duties.
A counter clerk must have excellent technical skills and knowledge in certain fields. One must know how to run softwares like Database, Oracle Software, Electronic mail software, official suite etc with a good command in English. Sales and Marketing, Administration, Active Listening, Critical Thinking abilities are also vital while pursuing a career in this field.
To become a successful Rental Clerk and earn a good counter clerk salary, one has to pass the High School Diploma, followed by a Bachelor’s degree with some experience in the respective field. The daily job activities include face to face discussions, attending team meetings, computing cost, and accepting payment etc.
Some of the career opportunities in this field are - Leasing Consultant, Rental Associate, Counter Service Representative.
Qualifications
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
- NSQF Level 4 Front Office Assistant
- Diploma Front Office Operations
- Diploma Front Office Management
Tasks
- Compute charges for merchandise or services and receive payments.
- Prepare merchandise for display or for purchase or rental.
- Recommend and provide advice on a wide variety of products and services.
- Answer telephones to provide information and receive orders.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Keep records of transactions and of the number of customers entering an establishment.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
- Inspect and adjust rental items to meet needs of customer.
- Explain rental fees, policies, and procedures.
Progression Routes
READY FOR MORE?
Subscribe to our Premium package and you'll unlock a wealth of extra information about your favourite careers and gain access our library of immersive 360° VR careers experience.
As a Premium user you'll find out more about the day-to-day demands of any career, what you could earn and, importantly, receive expert advice on study routes, preparation expenses, and where & what to study to fulfil your potential.