Dispatchers (except police, fire, and ambulance) schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Their duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Dispatchers find available loads for their trucks, negotiate load rates with freight brokers or agents, review and sign carrier contracts, rate contracts and load confirmations, send carrier packets to brokers or agents, and dispatch the truck drivers to pick up the loads and track loaded trucks through delivery.
Dispatcher jobs use radios or telephones to schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, relay work orders to or from work crews, confer with customers or supervise personnel to address service requests, and run schedules.
An aircraft dispatcher works in the operations centre and assists in planning flight paths considering aircraft performance and loading, providing flight following service, and advising pilots if conditions change.
Dispatchers need a high school diploma with some on-the-job training from senior employees. A dispatch work school provides training on types of trucks, their advantages and disadvantages, how to ensure the safety of cargo during transportation, use online tools to search for loads, documentation involved for cargo clearance, and other nuances. The average dispatcher's salary depends on experience and proficiency in the work.
To succeed in this profession, one should possess skills of critical thinking, judgement and decision making, monitoring, social perceptiveness and communication.
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
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