First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Administrative support supervisor job description includes supervising daily operations of one or more support services of an organization. They take care of the quality and safety standards of the company. They listen to the queries of the customers and try to resolve them in an efficient way.
Their daily tasks include reviewing records and creating reports of the payroll, creating schedules of the daily activities, monitoring the work activities and much more. One has to be proficient in technical skills like accounting software, database user interface, ERP Software, and Project Management Software.
Besides that, a Community Administrative Support Worker should have the knowledge of management and business principles, customer and personal services, the ability to listen and understand the information, set up and enter data, with a good command of English.
However, to become a successful Community Administrative Support Worker, one must have a Bachelor's Degree with previous work experience in this field. The administrative supervisor salary depends on the skills and experience gained. Some of the job titles for this profession after administrative supervisor qualifications - Administrative Supervisor, Office Manager, Accounts Payable Supervisor, and Staff Services Manager.
Qualifications
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
- B.Com Finance
- M.Com Accounting
- M.Com Finance
- MBA Accounting
- Diploma Accounting
Tasks
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
Progression Routes
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