First-Line Supervisors of Personal Service Workers
Personal support worker supervise and coordinate activities of personal service workers.
First-Line Supervisor are also called personal service worker. They assign a work schedule, ensure the work is completed on time, observe and evaluate the workers performance, train the workers with proper procedures, functions and explain the company policies. They also perform human resource activities.
To pursue a career in this field, the candidate has to pass a High School Diploma or its equivalent followed by a Bachelor’s Degree and previous work experience. The abilities required to become a successful personal support worker are active listening, critical thinking, motivating, developing, and directing others to work effectively.
Personal service worker job must have knowledge on customer and personal service, administration, and management, education and training, personnel and human resources with good command in English. Besides that, the applicant must know how to work with the softwares like - Electronic Mail Software, Office Suite Software, POS, Microsoft PowerPoint, and Excel sheet inorder to get a good personal support worker salary.
A personal support worker must have the ability to listen and understand the information, and ideas, be able to analyze and make decisions to get the best results, develop a constructive working relationship with others, develop specific plans, and organize to accomplish the work. Some of the career opportunities under this profile are - Direct Care Supervisor, Resident Care Supervisor, Adult Family Home Manager etc.
Qualifications
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
- NSQF Level 4 Home Health Aide
- Diploma Home Health Aide
- Certificate Home Health Aide
Tasks
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Train workers in proper operational procedures and functions and explain company policies.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inform workers about interests or special needs of specific groups.
- Resolve customer complaints regarding worker performance or services rendered.
- Requisition necessary supplies, equipment, or services.
- Take disciplinary action to address performance problems.
- Recruit and hire staff members.
Progression Routes
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