Hotel, Motel, and Resort Desk Clerks
Hotel, Motel, and Resort Desk Clerks Job description include registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, collecting payments from departing guests, and preparing statements.
Some of the hotel front desk jobs duties include greeting, registering, and assigning rooms to guests of hotels and motels, contacting maintenance or housekeeping staff when guests report problems, issuing room keys and support instructions to bellhops, making and confirming reservations and checking customers’ credit and advise how the customer will pay for the accommodation.
To apply for a hotel desk clerk's job you need a high school diploma. In addition, one must have work-related skills, knowledge, or experience. For example, experience working directly with the public would be an advantage.
Knowledge required to perform Hotel, Motel, and Resort Desk Clerks’ job well is performing for people or dealing directly with the public. This includes receiving clients or guests and serving customers in restaurants and stores. To be successful in the hotel front desk jobs, one needs to communicate with supervisors, peers, or subordinates. Skills related to working with computers and getting information are also required. Other skills such as social perceptiveness, speaking, service orientation, active listening, and coordination are also desirable.
Qualifications
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
- B.A. Hotel Management
- B.Voc Hotel Management
- B.Voc Hotel Management and Catering Technology
- Diploma Hotel Management and Catering Technology
- NSQF Level 4 Front Office Assistant
Tasks
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests' accounts, manually or using computers.
- Compute bills, collect payments, and make change for guests.
- Issue room keys and escort instructions to bellhops.
- Review accounts and charges with guests during the check out process.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Transmit and receive messages, using telephones or telephone switchboards.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
Progression Routes
READY FOR MORE?
Subscribe to our Premium package and you'll unlock a wealth of extra information about your favourite careers and gain access our library of immersive 360° VR careers experience.
As a Premium user you'll find out more about the day-to-day demands of any career, what you could earn and, importantly, receive expert advice on study routes, preparation expenses, and where & what to study to fulfil your potential.