Lodging Managers
Lodging managers plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
A lodging manager works at a hotel, motel, or any type of establishment that has accommodation facilities. They ensure that guests have the best experience possible and that the establishment is run efficiently and profitably. They ensure that the facilities are clean, comfortable, and operational and that employees perform their duties adequately.
Within hotel management, the assistant lodge manager's job description is to make the guest receive a comfortable room, good food, and helpful staff which makes being away from home an enjoyable experience for guests.
The hotel manager’s job involves greeting guests, inspecting guest rooms, ensuring that standards for housekeeping and food quality are maintained, understanding guests’ needs and attending to their queries and special requests. They may also hire and fire employees, maintain budgets, set tariffs and ensure that operations are profitable. They also design training programs for apprentices and recruits.
How to become a lodging manager? They requirequiresaduate a degree in hotel management. Their skills include customer relations, good communication, pleasant personality, manpower management, general administration, attention to detail and problem-solving. They need to be computer literate and should be able to operate the hotel’s room reservation and accounting software.
To be successful in hotel management jobs and earn a decent lodging manager salary, one needs strong interpersonal skills and must have positive interactions with guests and hotel staff, even in stressful situations.
Qualifications
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
- M.Sc. Hotel Management
- MBA Hospitality Management
- B.Sc. Tourism and Travel Management
- B.Sc. Hotel Management
- BBA Hospitality and Tourism
Tasks
- Greet and register guests.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Assign duties to workers, and schedule shifts.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Manage and maintain temporary or permanent lodging facilities.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Train staff members.
- Show, rent, or assign accommodations.
Progression Routes
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