Order Clerks
Order clerks receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. They generally receive orders via mail, phone, fax, or other electronic means. Their duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
To qualify for the position of an order clerk, one needs to earn a high school diploma with some college education or an associate's degree with the relevant speciality. Courses in computer software and social and behavioural sciences are specifically helpful.
In order clerk job description, one is responsible for the precise capture of customer orders by reviewing order information and status to fill a final order entry for processing.
Order entry jobs require certain skills of strong verbal and written communication, knowledge of principles and processes of good customer service, organization, efficiency at using logical reasoning and being a fast problem solver.
To advance in order entry clerks jobs, one should update their computer skills including word processing, spreadsheet software, and database applications. They must verify customer and order information for accuracy, inform customers about shipping details, and recommend products or services that will meet customers’ needs. Additionally, a top-notch order clerk should have an excellent rapport with customers to handle their complaints in a calm manner.
Qualifications
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
- BBA Bachelor of Business Administration
- B.M.S Bachelor of Management Studies
- BBM Business Management
- B.Com Finance and Accounts
Tasks
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Prepare invoices, shipping documents, and contracts.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Receive and respond to customer complaints.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Check inventory records to determine availability of requested merchandise.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- File copies of orders received, or post orders on records.
Progression Routes
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