Order clerks receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. They generally receive orders via mail, phone, fax, or other electronic means. Their duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
To qualify for the position of an order clerk, one needs to earn a high school diploma with some college education or an associate's degree with the relevant speciality. Courses in computer software and social and behavioural sciences are specifically helpful.
In order clerk job description, one is responsible for the precise capture of customer orders by reviewing order information and status to fill a final order entry for processing.
Order entry jobs require certain skills of strong verbal and written communication, knowledge of principles and processes of good customer service, organization, efficiency at using logical reasoning and being a fast problem solver.
To advance in order entry clerks jobs, one should update their computer skills including word processing, spreadsheet software, and database applications. They must verify customer and order information for accuracy, inform customers about shipping details, and recommend products or services that will meet customers’ needs. Additionally, a top-notch order clerk should have an excellent rapport with customers to handle their complaints in a calm manner.
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
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