Postmasters and Mail Superintendents
Postmasters and mail superintendents plan, direct, or coordinate operational, administrative, management, and support services of the post offices; or coordinate activities of workers engaged in postal and related work in the assigned post office.
Postmaster's general job description includes preparing staff schedules or work assignments. Other responsibilities include directing organizational operations, projects, or services and resolving customer complaints or problems. Besides directing administrative services, they also conduct employee training programs.
Aspirants of postmaster jobs are expected to have a varied background in postal operations that include processing and delivering mail and working directly with customers. It is desirable for postmaster candidates to have completed the relevant internal training. Educational qualifications such as a bachelor’s or master’s degree in business or a related field can be an advantage for the applicant for this position.
The postmaster's salary commensurates with their years of experience, position and size of the post office.
Along with knowledge of management principles, a postmaster should also possess the technical skills and knowledge of software programs used to fulfil daily responsibilities. What did the postmaster do then? All postmaster jobs are carried out under the guidance of the mail superintendent who is the head of the postal service department.
To be successful as a postmaster, one must be skilled at identifying and solving problems, communicating effectively, carrying out negotiation tasks, envisaging a course of action and implementing the steps necessary to achieve a successful result.
Qualifications
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
- B.A. Public Administration
Tasks
- Organize and supervise activities, such as the processing of incoming and outgoing mail.
- Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
- Resolve customer complaints.
- Hire and train employees, and evaluate their performance.
- Prepare employee work schedules.
- Prepare and submit detailed and summary reports of post office activities to designated supervisors.
- Negotiate labor disputes.
- Collect rents for post office boxes.
- Issue and cash money orders.
- Inform the public of available services, and of postal laws and regulations.
Progression Routes
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