Receptionists and information clerks answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at the establishment and location of departments, offices, and employees within the organization.
The receptionist's job includes operating the telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. They gather, classify, dispense, or develop mail, messages, or courier deliveries. An information clerk is one who professionally works with accounts, letters and records as an office worker while a receptionist is an employee who receives visitors and/or calls, typically in an office setting.
An entry-level receptionist generally needs at least a high school diploma in addition to related work experience. Few positions need a minimum of an associate or bachelor's degree. Many go for vocational training and certifications through online training in the form of tutorials and other courses like office software and other relevant skills to earn a decent amount as a receptionist's salary.
Soft skills are very important for a receptionist's job. Receptionists should have excellent verbal communication skills, active listening and great customer service skills. A positive attitude, pleasing personality, multitasking ability, pertinent technical skills and high emotional intelligence are the key skills to succeed in the receptionist career.
Every career requires an element of study and academic qualification, and there can be several study routes and pathways you can take. In following any academic pathway you will study subjects that contribute to the specialised knowledge required to achieve your career goals. These qualifications provide a future employer with the evidence that you have the desired knowledge, understanding and experience of their industry, so it’s important to consider the various types of qualifications available to you and to understand how they can boost your career and create opportunities for you.
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